You are here: Home > Ordering/Delivery
How to Order
To buy an item you must first add it to your shopping basket, to do this simply click on the "Add to Basket" button alongside the item you wish to buy. If you require a quantity other than 1 you should also enter this before clicking on the button.
Your shopping basket is displayed each time you add an item or can be displayed at any time by clicking on the "Your Basket" link. To remove an item from your basket simply enter a quantity of 0 and click on the "Update Basket" button. Your basket also displays the delivery charge associated with your order.
Once you have added all of the items you wish to purchase to your basket you should proceed to our secure checkout by clicking on the "Proceed to Checkout" button within your basket or by clicking on the "Checkout" link.
You must now decide how you will pay for your order. Secure on-line payment by credit or debit card is available via WorldPay; alternative methods are available for those who do not have a credit card or who do not wish to pay on-line. From this point on simply follow the on-screen instructions associated with each payment method.
All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.
If you require guideline currency conversions, we recommend the XE.com Personal Currency Assistant.
We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.
We aim to ship orders within 7 working days of receiving your payment. If we cannot, we will attempt to contact you and give you the option to cancel your order. Orders will not be shipped within 36 hours of receiving your payment to allow you time to change your mind. If you require a quick turnaround service please contact us.
Due to the dynamic nature of our business we cannot guarantee availability of a particular item.
Your order will be shipped tubed or flat packed depending upon the item(s) selected (for example mounted prints must be sent flat packed). The postage rates given below are per order, regardless of the number of items.
UK orders are shipped for next day delivery - a signature will be required on delivery.
The shopping basket automatically calculates and displays the amount of postage you will pay each time you add an item to it.
The delivery charge does not include customs, brokerage and other fees which differ from country to country. These charges will be collected at the time of delivery by the shipping company.
Returns & Complaints
We hope that you will be happy with your purchases, however you may return items in their original condition and packaging within 7 days of delivery and we will either exchange them or refund you. Please note that we are unable to refund postage costs unless the items are damaged or if we have made a mistake. For your own protection, you should ensure the items are adequately insured while in transit.
If you are unhappy with any aspect of our service or products then please contact us - firstname.lastname@example.org.
All details transmitted between your browser and the server are SSL encrypted to guard against their interception by unauthorised persons.
Secure on-line payment is available via PayPal.